Data Driven Insight for Biometrics, Digital Identity & eIDs

Biometrics, Mobility, Digital Identity, ePassports, eIDs, Automated Border Control, eGates, Secure Documents...

Biometric Musings from @Money2020

Posted: October 24th, 2018 | Author:

Biometrics are Mainstream in the Exhibition Hall, But Attendees Have a Limited Understanding

While it was a given in the exhibition hall, that biometrics are an integral part of digital transaction security in the financial services realm, the solutions offered are still far ahead of the customers’ per

ceived needs and in many cases, basic understanding. In a world where digitally-based fraud is exploding, the lack of urgency around implementing truly “human” identity-centric solutions in the broader financial services community remains disaapointing and somewhat unsettling.

The level of questions posed to the two extremely well attended biometric panel sessions on Sunday afternoon clearly indicated that while biometric market interest is soaring, market education remains a key consideration for the industry. Even in the sophisticated world of fintech, where there seems to be a new conference every week, the overall understanding of what a biometric is, how it works, what the real and distorted data management and privacy issues are, and how to differentiate between on-device and cloud-based solutions remains elusive to far too many.

“Frictionless” Customer Experience is the Holy Grail! (NOT)
Biometrics were near universally heralded in the Exhibit Hall and many panel sessions as a key enabler of the “frictionless” customer experience – the apparent aim of nearly every vendor and financial services provider at Money2020.  However, upon reflection as part of a deeper and more complex conversation about risk-based models, desired levels of customer feedback, and differentiating between identification and verification and on-device and cloud, most players admit that eliminating ALL friction is not really the goal. In fact, the real gaol is to determine and apply “the appropriate level of friction” based on the type of transaction, the value, and the risk involved.

It was easy for me to question my way with vendors hawking their “frictionless” wares to arrive at a clear understanding of what they actually meant. The typical conference attendee, however, would likely not have been able to make these distinctions and would be left with, at best, a misguided understanding of the true role for, and power of, biometrics.  Again, even though it will make industry insider heads explode, I have just three things to say about this state of affairs: “Market Education, Market Education, and Market Education!”

Big Banks Are Slow Movers while Mid-level Banks are Not Convinced they have a Problem Biometrics Can Solve

Large banks and financial services organizations seem to clearly recognize they have a fraud and related identity problem that biometrics can help address. They appear committed to change, but incremental change that does not dramatically impact the overall market infrastructure, their position in it, or their existing physical and digital infrastrucure.

Meanwhile, mid-level banks that are structurally more flexible and therefore able to incorporate biometric-based identity solutions more easily and reap genuine rewards, remain skeptical. It is not clear if this is just typical financial services resistance to change, the inability to recognize the depth of the challenge they face, or just overwhelm in the face of technology that they are unfamiliar with.

It took forty years for ATMs to become mainstream – likely for similar sets of institutiaonl reasons. Unfortunately, established financial services organizations – large and small – don’t have the luxury of waiting forty years for the fintech revolution to take hold. Innovation is spreading across developing economies where urgency is high and barriers to adoption are either low or simply do not exist.  In many of these locations biometric-based solutions are enabling the secure delivery of financial services to those previously unable to access them – the worlds’ more than 2 billon unbanked.  These markets are living laboratories for biometric solutions that may very well radically reshape the global financial services market and potentially disrupt the existing major players out of their positions of dominance, or even existence.

Even as GDPR and PSD2 secure and reshape the European financial services ecosystem opening the door for digital innovation, the United States market, where many global leaders are based, seems ill prepared for the level of transformation and associated disruption that is happening now in the financial services realm.

Time for a New Name!

When this innovative event – the Granddaddy of fintech conferences – was launched in 2012, 2020 seemed a lifetime away. Given the pace of technology evolution, an eight year window for transformation seem appropriate. Now with four global events on three continents, the still nascent state of the burgeoning fintech market, and the end of the decade upon us, perhaps it is time for a rebranding? Money2030 here we come ….

#biometric #biometrics #payments #mobile #mobility #money #mobilebiometrics

Related Content

Acuity makes the case for Cloud biometrics in “Taming the Authentication Beast: Simplifying and Enhancing the Customer Journey with Biometrics in the Cloud.” Download the whitepaper at www.acuity-mi.com/CloudFS.php.

Biometric transaction forecasts and analysis of the mobile biometric market are available in Acuity’s “The Global Biometrics and Mobility Report” at www.acuity-mi.com/GBMR_Report.php

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C. Maxine Most is the Principal and Founder of Acuity Market Intelligence (http://www.acuity-mi.com), an emerging technology strategy and research consultancy with a proven record of accurately anticipating biometric and digital identity market trends. Follow Maxine on twitter @cmaxmost.

Contact: Acuity Market Intelligence +1 303 449 1897, [email protected]


Filed under: Biometrics, Disruption, Fintech, Market Development, Market Insight, Mobile Biometrics, Payments | No Comments »

Biometrics Beyond Border Control

Posted: October 18th, 2018 | Author:

Recent Airport Facial Recognition Initiatives in Asia, North America, and Europe Reflect the Acceleration of Biometrics Beyond Border Control.

Over the past three days Atlanta’s Hartsfield Jackson, London’s Heathrow, and Shanghai’s Hongqiao airports announced biometric facial recognition deployments aimed at improving the passenger experience while expediting the passenger journey.

These announcements substantiate Acuity Market Intelligence forecasts projecting the global market for “Curb to Gate” Biometric Airport Automation will generate $1.3 billion in revenue over the next five years as more than 16,300 eGates and kiosks are deployed for automated check-in, auto bag drop, passport control, security checkpoints, and boarding by 2022.

“Biometrics in the airport is no longer just about border control. As global digital transformation creates expectations for frictionless experience, adoption of biometric automation at airports is moving beyond secure, facilitation towards enhanced passenger journeys. The age of seamless travel is here.”

The ultimate 21st century “holy grail” for immigration and passenger facilitation is to provide a truly seamless and virtually unnoticeable airport experience. An experience that increases passenger capacity and throughput while freeing travelers to enjoy leisure activities — shopping, eating, drinking, etc., — and freeing security personnel and border control authorities from resource intensive routine screenings to focus on identifying and evaluating authentic security threats.

This process is well underway as Airlines and airports across the globe are coordinate with Immigration and Border Control Agencies to create biometric-based passenger self-service options that save time, reduce the hassle of check-in, bag drop, security, passport control, and boarding, enhancing the entire airport experience.

Acuity’s latest research – The Airport Automated Biometric Facilitation Report: From Curb to Gate – reveals that more than 5,500 Automated Border Control (ABC) eGates, ABC Kiosks, Automated Passport Control (APC) Kiosks, Automated Immigration Check-in (AIC) Kiosks, Auto Bag Drop (ABD) units, and Automated Boarding (AIB) eGates are currently deployed at more than 300 locations in more than 80 countries. The number of Automated Biometric Facilitation units is expected to triple by 2022 with expansion to dozens of additional airports.

Europe will continue to dominate the Automated Biometric Facilitation market during the 2018 to 2022 forecast period, accounting for nearly 30% of total units deployed and generating more than 34% of all revenues. However, Acuity expects rapid growth in Asia to shift market dynamics to near total Asian market domination by 2028 or 2030.

The Airport Automated Biometric Facilitation Report: From Curb to Gate” provides unit and revenue forecasts for biometric eGates and kiosks from 2018 to 2022 and can be previewed and purchased at the Acuity website.

Acuity also offers the ABC eGate Deployment List and APC Kiosk DeploymentList. Both are offered in spreadsheet format and provide details about each known deployment including location, units, owners, biometrics modality, registration and credential requirements, and vendors. The scoresheet also include a vendor market share analysis.

For a regular dose of biometrics market insight and analysis, follow me on twitter @cmaxmost.


Filed under: Airport Security, Automated Border Control, Biometric Facilitation, Biometrics, border control, Market Forecast, Market Insight, Market Research | No Comments »